Taking Flight: This Airline Soars to the Top for Wheelchair Accessibility in 2025!

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Navigating the Skies: Which Airlines Prioritize Wheelchair Accessibility?

Traveling with a wheelchair can be a challenging experience, but a recent study sheds light on which airlines are leading the way in accessibility and which ones need to improve. With new Department of Transportation regulations in effect since December, airlines are now held to stricter standards for accommodating passengers with wheelchairs and are required to compensate travelers for damage to their mobility devices.

InsureMyTrip conducted an analysis of airline performance based on data from the U.S. Department of Transportation's Air Travel Consumer Report. The study considered the number of mishandled wheelchairs and scooters relative to the number of wheelchairs enplaned. Sentiment analysis of customer reviews was also factored in.

The results reveal a clear leader: JetBlue. The airline boasts a 97% positive sentiment rating and enplaned over 29,000 wheelchairs and mobility devices in 2024. JetBlue is also actively working on innovative solutions, such as designing a seat that allows passengers to remain in their wheelchairs during the flight.

Delta Airlines also performed well, demonstrating a low percentage of mishandled wheelchairs. However, Frontier Airlines ranked lowest, exhibiting the highest percentage of negative sentiment and a high rate of one-star reviews related to wheelchair accessibility.

“Air travel should be accessible for everyone,” says Sara Boisvert, director of marketing at InsureMyTrip. We hope this study helps wheelchair users make informed decisions when booking flights.

It's important to note that several airlines are challenging the new DOT regulations in court, arguing that they constitute regulatory overreach. As of today, the legal challenges are ongoing.

For the millions of Americans who travel with wheelchairs, choosing the right airline can make all the difference. This study provides valuable insights to help ensure a smoother and more accessible travel experience.